We offer one to one educational and health services for individuals of all ages with Down syndrome and their families.
Available Individual Services
Our resource-rich, fun and friendly environment provides age-appropriate opportunities for learning. Led by our certified speech-language pathologists, our one to one approach effectively fosters skills that enhance language development. Particular focus is placed on positive reinforcement during activities involving language, speech, intelligibility, and social communication.Details + Registration
Occupational therapists (OTs) provide assessment and intervention to support an individual’s participation in everyday meaningful activities. OTs work directly with individuals who have Down syndrome and other developmental disabilities, along with their families, schools, and community supports, to develop independence in fine and gross motor skills, address sensory needs, support transitions, and increase functional life skills.Details + Registration
Our literacy program offers one to one instruction for students aged three to adult. We make learning fun in a supportive, tailored environment that incorporates individual student interest.Details + Registration
Our math program offers one to one instruction for students aged three to adult. This program focuses on improving numeracy, beginning with pre-literacy and numeracy skills, such as matching and sorting, and progressing to include skills such as number recognition, one to one correspondence, numerical order, addition, subtraction, and money.Details + Registration
The Mental Wellness service is for people of all ages with Down syndrome and their family members who are experiencing mental health concerns.Details + Registration
The Family-Centred Positive Behaviour Support service is for families seeking strategies to address behaviour challenges and techniques to support their children as they acquire new skills.Details + Registration
Our Comprehensive Sexual Health program empowers people with Down syndrome to have safe, healthy, and pleasurable relationships with themselves, their bodies, and others. Sessions can include their families, caregivers, and support staff and start in early childhood and continue throughout their lifespan.Details + Registration
DSRF’s Employment Support Program offers one to one, personalized support for individuals whether seeking employment, needing support in their current job, or working on specific employment goals leading to promotion or new job opportunities.Details + Registration
For clients and families whose primary language is something other than English, we offer in person translation services for important meetings with DSRF service providers. Some therapists and teachers are able to provide services in alternate languages. Please email us for details.
Families should inquire if a program offers financial assistance or if they qualify for funding (e.g. Variety, CKNW, At Home Program, CLBC) at the time of registration. Financial assistance allocation is at the sole discretion of the DSRF. Families not part of a funding program (such as the Autism Funding Unit or the At Home Program) are required to pay the full fee of the session. Sessions are billed once monthly. Depending on the funding model, you will receive an invoice for any monies owing and/ or organizations will be billed directly. You must pay in order to ensure continuity of services.
CANCELLATION POLICY: INDIVIDUAL SERVICES
We understand that emergencies, especially those related to health, but also last-minute school routine changes that are beyond a family’s control, happen from time to time and may require last-minute cancellation or rescheduling of your DSRF appointment. When these occur, you will not be charged for your cancelled session.
To provide the highest quality service to as many families as possible, DSRF requires sufficient notice to manage non-emergency session cancellations. Without sufficient notice, we cannot provide the cancelled spot to another family or reassign the time to other service delivery purposes.
As a result, the following will be strictly enforced:
- Non-emergency cancellations require notice of one full week. (Note: Notice of more than one week is greatly appreciated if possible.)
- Non-emergencies include vacations, pre-planned medical appointments, family events, school events, parties, sports events, a general lack of childcare, or anything that is not reasonably considered an emergency.
- Non-emergency cancellations made with less than a one-week notice will be subject to a surcharge equivalent to the full cost of the scheduled session. (Note: This also applies to families who receive external funding such as the At Home Program, Autism Funding Unit, and Variety funding, whose regulations state that DSRF can only bill the funder for sessions delivered. Cancellation surcharges are the responsibility of the family.)
- If there are more than three non-emergency cancellations in a three-month period, you may lose your spot in the therapist’s or teacher’s schedule.
- A “No show” cancellation, other than one that qualifies as an Emergency Cancellation, will be subject to a surcharge equivalent to the full cost of the scheduled session. (Note: This also applies to families who receive external funding such as the At Home Program, Autism Funding Unit, and Variety funding, whose regulations state that DSRF can only bill the funder for sessions delivered. Cancellation surcharges are the responsibility of the family.)
- Please note that the DSRF cancellation and ‘no show’ policy applies to sessions taking place in person or carried out via telehealth at home or school. If your child’s school cancels a session or there is a ‘no show’ the family will be subject to a cancellation fee.
If a session is cancelled by the DSRF due to therapist or teacher absence, weather, or other any reasons, families will not be billed for the session.
- If you are more than 15 minutes late for your appointment and we do not hear from you, it will be considered a “no show cancellation” and you will be charged the full cost of the scheduled session.
- If you are late, your session time will be shortened. Due to client scheduling reasons, therapists and teachers are not permitted to go beyond the regularly scheduled end time.
- Sessions shortened due to client lateness will be charged at the full cost of the scheduled session.
- Repeated (two or more) instances of lateness may result in removal from the therapist’s or teacher’s schedule.
Make-up sessions are not guaranteed when there is a violation of the cancellation policy. For example, if you are charged for a no-show, we may not be able to reschedule that visit. Talk to your teacher/therapist directly about the possibility of scheduling a make-up session. It is not guaranteed that a make-up session can be scheduled. It depends on the individual therapist’s or teacher’s schedule.
PARENT, GUARDIAN & CAREGIVER ATTENDANCE POLICY
If a parent, guardian, or caregiver leaves the centre or outdoor area while their child is in session with our team, they must have a cell phone with them that is charged and in working condition so they can be reached in case of an emergency. They must remain within 5 minutes (driving or walking) distance of the session location
Client Agreement: Group Programs
Families have the option to pay the full fee at time of registration or pay the first month fee and provide post-dated cheques or credit card information for a monthly payment schedule, as outlined on the payment information form. Program withdrawals for group yearly programs must be made by September 30th and are subject to one month’s fee and a $150 administration fee. After September 30th, program fees are non-refundable
Informal assessments are used to evaluate students’ progress. This information, along with regular communication with parents, is used to set individual and group program goals.
For more information on policies of specific programs or for any questions please contact Eleanor Stewart at 604-444-3773 x111 or email@example.com.